I had a long-winded post written out regarding our mortgage experience with USAA, and then I deleted it. They'll be receiving a thorough complaint from us regarding all of the times that we were lied to when it came to where things were in the whole process, though. Over the last two weeks, I would forward our unreal email threads to Meredith, asking her to confirm that indeed we were not crazy and that USAA officially has the worst mortgage department ever, even though all of their other departments are great.
At the end of the day (which will go down as the longest 24 hours of our lives), we persisted and told USAA that we were remaining at the title company's building all night long if we had to, waiting for them to fax over our closing papers. We had movers lined up for the next day and subletters moving in immediately after that, so time truly was of the essence. Thankfully our game plan worked and we are homeowners!
Home sweet home!
Congrats, Maria! Can't wait to hear all about it! xo
ReplyDeleteWooohooooo! Can't wait to come visit!
ReplyDeleteps - You should have added this note at the end of your post. Dear fellow USAA members: If you ever encounter Tiffany while trying to buy a home, do yourself a favor and run for the hills.